Privacy Policy

Last Updated: January 20, 2026 · Effective Date: January 20, 2026

SIA Digital Ltd. ("SIA Digital," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Ringo WhatsApp Shared Inbox platform and our website at sia1.digital.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services, including:

• Account Information: When you create an account, we collect your name, email address, company name, phone number, and login credentials.
• Business Information: Information about your organization, including company size, industry, and business contact details.
• Communication Data: When using Ringo, we process WhatsApp messages and conversations that you send and receive through our platform to provide our shared inbox service.
• Contact Form Submissions: Information you provide when contacting us through our website, including your name, email, and message content.
• Payment Information: If applicable, billing details and payment information processed through our secure payment providers.

1.2 Information Collected Automatically

When you access our services, we may automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Information about how you interact with our services, including features used, pages visited, and actions taken.
• Log Data: IP address, access times, referring URLs, and other standard log information.
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies to enhance your experience.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• WhatsApp Business Platform: Information necessary to provide Ringo's WhatsApp integration services, in compliance with Meta's and WhatsApp's terms and policies.
• Business Partners: Information from partners who refer you to our services.

2. How We Use Your Information

We use the information we collect to:

• Provide Our Services: Operate and maintain Ringo and our other AI solutions, including processing and displaying WhatsApp conversations in your shared inbox.
• Improve Our Services: Analyze usage patterns to enhance functionality, fix bugs, and develop new features.
• Communicate With You: Send service-related notifications, respond to inquiries, and provide customer support.
• Security and Compliance: Detect, prevent, and address fraud, unauthorized access, and other security issues.
• Legal Obligations: Comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, send promotional communications about our products and services. You can opt out at any time.

3. WhatsApp Data and Ringo

Ringo is built on the official WhatsApp Business Platform. When you use Ringo:

• We process WhatsApp messages solely to provide the shared inbox functionality you have requested.
• We do not sell, rent, or share your WhatsApp conversation data with third parties for their marketing purposes.
• We comply with WhatsApp's Business Policy, Commerce Policy, and all applicable Meta platform policies.
• Message data is encrypted in transit and at rest using industry-standard encryption protocols.
• We retain message data only as long as necessary to provide our services or as required by law.
• You may request deletion of your data at any time by contacting us at info@sia1.digital.

We do not use WhatsApp conversation data for advertising purposes or share it with advertisers. Our use of WhatsApp data is limited to providing, improving, and supporting the Ringo service.

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our services (e.g., cloud hosting, analytics, customer support), subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of SIA Digital, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
• With Your Consent: For any other purpose disclosed to you with your consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Support legitimate business purposes

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your personal data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a portable copy of your data in a structured format.
• Objection: Object to certain processing of your information.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at info@sia1.digital. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze usage patterns and improve our services
• Deliver relevant content

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@sia1.digital.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ringo™ is a product of SIA Digital Ltd. WhatsApp is a trademark of Meta Platforms, Inc. SIA Digital is not affiliated with or endorsed by Meta Platforms, Inc. or WhatsApp LLC. Our use of the WhatsApp name is for identification purposes only.